Frequently Asked QuestionsLICENSING, WHO WE SELL TO, AND RESELLING POLICIESWho may open a Blue Poppy free practitioner account with full purchasing privileges?(A) Any current student of a Council of Colleges of Acupuncture and Oriental Medicine accredited institution OR an institution that is approved by the Accreditation Commission for Acupuncture and Oriental Medicine may request an account with Blue Poppy. After you Register for a Blue Poppy free practitioner account on this site, please send in a photocopy or other proof of institutional attendance to info@bluepoppy.com OR call the Blue Poppy Customer Service Team at (800) 487-9296 to verify your accreditation and/or licensure.. This is the final step to activate your Blue Poppy account. (B) If you are a NCCAOM accredited and/or licensed Acupuncturist and/or Chinese Herbalist (CA, FL, or other state governing body), Naturopathic Doctor*, Medical Doctor, Osteopath, Chiropractor, Veterinarian, or Nurse Practitioner, Register for a Blue Poppy free practitioner account and receive full purchasing privileges. (C) We also recognize certification with the American Board of Medical Acupuncture for those who have met these requirements. *Currently approved list of naturopathic schools we accept credentials from:
It is your responsibility to either submit proof of accreditation and/or licensure electronically to info@bluepoppy.com OR call the Blue Poppy Customer Service Team at (800) 487-9296 to verify your accreditation and/or licensure. This is the final step to activate your Blue Poppy account. Note About Unregulated States: Practitioners residing in the following unregulated states must be NCCAOM Certified and/or a Medical Doctor, Osteopath, Chiropractor, Veterinarian, or Nurse Practitioner:
To whom does Blue Poppy sell acupuncture needles to?Blue Poppy only sells acupuncture needles to students of accredited acupuncture colleges and universities, verified licensed acupuncturists with NCCAOM certification, and NCCAOM certified medical practitioners. We also to those providers who have a current recognized certification by the American Board of Medical Acupuncture. Blue Poppy does not sell acupuncture needles of any brand to Physical Therapists. We do not sell directly to Physical Therapists nor do we distribute our Balance and Tempo acupuncture needles or any other brands we carry to companies who in turn, redistribute to Physical Therapists. Our North American needle distributors Golden Needle and Eastern Currents also do not sell to Physical Therapists. Who can purchase Chinese herbal products from Blue Poppy?Blue Poppy sells herbal products for internal use exclusively to approved students of Oriental Medicine programs and licensed health care providers for resale to their patients. The only exceptions to this are ColdQuell, Immortal Qi, and our external product line which must be purchased via telephone if you are not a qualified health practitioner. If you are a NCCAOM accredited and/or licensed Acupuncturist and/or Chinese Herbalist (CA, FL, or other state governing body), Naturopathic Doctor*, Medical Doctor, Osteopath, Chiropractor, Veterinarian, or Nurse Practitioner, Register for a Blue Poppy free practitioner account and receive full purchasing privileges. It is your responsibility to either submit proof of accreditation and/or licensure electronically to info@bluepoppy.com OR call the Blue Poppy Customer Service Team at (800) 487-9296 to verify your accreditation and/or licensure. This is the final step to activate your Blue Poppy account. (d) Asian bodywork therapists and massage therapists may call in and place orders over the phone for our topicals and other clinical supplies. They may not purchase needles or internal Chinese herbal formula products. Does Blue Poppy sell Chinese herbal products on Amazon or other public marketplace website?Yes, we do as of 2021. For years, we have been unsuccessful in attempting to remove unauthorized individuals who were selling Blue Poppy products on the Amazon platform. After careful review of this problem, we decided that the most effective way to control what Blue Poppy products are being sold and at what price they are listed on Amazon is to open our own store and take over the "buy" buttons for our products. And since we have set prices at the same MSRP at which we recommend practitioners sell our products, we are not in direct competition with our practitioners. Blue Poppy Wholesale Prices and MSRP as of March 2022
MAP (MINIMAL ADVERTISED PRICE) POLICY ORDERING, SHIPPING, AND RETURNSALSO VISIT OUR SHIPPING PAGE ›› How do I place an order with Blue Poppy?
Why can't I view prices or see an order button?Prices and the order button are only visible when you are logged into your account and are recognized as an approved licensed medical provider. Account activation requires the submittal and approval of your medical license. If are experiencing issues logging in, viewing prices, etc, please give us a call and we will remedy your account in minutes. What payments do you accept?We accept Visa, Mastercard, Discover, and American Express. When will my bank card be charged?Your card will be charged when the order is shipped from our warehouse. How will the charge appear on my bank card?The charge will appear on your credit card as "PEOPLESHERBS". We are still trying to resolve this a year later post-merger. What address should I enter in the billing fields?Please enter the address that appears on your credit card statement. Can I pick up my order to avoid shipping charges?If you live in the Portland, Oregon area, you can pick up your order at our Portland warehouse. Simply select the "In-Store Pick up - No Charge" shipping option when you check out. We are happy to have your order packed and ready for pick up. We do our best to fill our will call orders timely. Once your order is processed you will receive an email, "Your People's Herbs Order Is Ready To Be Picked Up" or "Ready by 'a specified time'". You will receive a second email "Your invoice from Blue Poppy" once our warehouse has charged your your account. If you'd like to make changes or additions to a will call order, please let us know before you come for pick up. Do you accept backorders?Sorry, we do not. Will you ship directly to my patient?Yes, however, beginning April 28th, 2021 all online orders under $49.99 will incur a flat-rate shipping charge of $9.99, including dropship's to patients. ALL orders over $49.99 will be shipped free of charge. PHONE orders under $149.99 will be charged $9.99. There is no pricing information included with these orders; your credit card will be charged and you can then bill the patient directly with your customary markup. What if I receive a damaged item?Please contact us immediately at (800) 487-9296 if you receive damaged items in your shipment. Retain all packing materials as a Fedex or USPS representative may need to inspect the shipment. What is your return policy? Returns must be made within 30 days of the date on the invoice; please call us for a return authorization. We cannot accept any returns that have not received a return authorization. Returned merchandise must be unused and in sellable condition (i.e. in original, unmarked, undamaged packaging). Credit will be applied upon receipt of the merchandise. Please include a copy of the original invoice with any return. After obtaining a return merchandise authorization, please ship/mail your package to:
Blue Poppy Enterprises, Inc. How often do your prices change?All prices are as current and accurate as possible, and we regularly offer promotional pricing, specials, and deals. Occasionally human error or changing market conditions will result in permenant price changes OR corrections. All prices are subject to change without notice.
PRODUCT INFORMATIONWhat are the Blue Poppy branded products?Blue Poppy proudly manufactures and distributes the following products:
Are the herbal products sold by Blue Poppy clean, safe, and of good quality?At Blue Poppy, we pride ourselves on setting the industry standard for quality and ethical procurement and manufacturing practices. The highest quality Chinese herbs are used in the manufacture of our formulas. The botanical identity of each ingredient is then checked by a trained Chinese medical pharmacognosist when it arrives at the factory. If necessary, TLC (Thin Layer Chromatography) is used to confirm identity. Futermore each bulk herb is test for heavy metals and pesticides prior to production. The bulk herbs are re-inspected by the production department and a TCM pharmacist, then the herbs are washed in distilled water before being sent to a clean room for processing. The herbs are washed in purified water and then cut in to small pieces and any specified processing methods are performed according to the standards of the Chinese Pharmacopeia and/or SATCM-approved pao zhi texts. All processing from beginning to end occurs in sanitized stainless steel equipment. The herbs are extracted using water and high pressure at 75 degrees centigrade.The extract is then concentrated with a vacuum and high pressure in a centrifuge. The resulting concentrate is spray-dried and then sifted and ground into a fine even particle sized powder. The Chinese factory that manufactures our formulas is a government-licensed and inspected facility and meets all standards of the Department of Health of the People’s Republic of China for a cGMP (Good Manufacturing Practices) facility. In addition, the factory is inspected yearly by an independent third-party auditor to insure that they are compliant with FDA cGMP regulations. All Blue Poppy internal formulas are tested in an independent Food and Drug Administration approved lab to insure freedom from heavy metal and microbial contamination, as well as pesticide residues. Full lab results are available for each batch lot if a request is made to the Blue Poppy Customer Service Team. All ingredients on our herbal products are listed on each bottle. Ingredients are listed in descending order of amounts as calculated by weight, and actual weight of each ingredient in the formula is listed. Blue Poppy herbal products contain no chemicals, pharmaceuticals, sugars, or dyes. All products have been legally imported into the United States under the strict supervision of the U.S. Food and Drug Administration and the U.S. Department of Agriculture. All Blue Poppy herbal products are insured for product liability. All Blue Poppy Liniments, Oils, and Ointments ("Externals") are hand-crafted at our cGMP certified facility in the United States from the finest quality medicinals grown and imported from China. My patient has allergies. How do I find out if a given herbal formula is appropriate for my patient?Blue Poppy maintains an Allergy Warning Sheet that lists all known allergens in our products. To download a copy, click here. What is the concentration ratio of Blue Poppy Granule Formulas?To learn more about this topic as it relates to Blue Poppy Granule Formulas, please click this link. Why do you use a 'manufacture date' instead of an 'expiration date' on your products?For a full explanation of why we list a 'Manufacture Date', click here to download the document. The herbs I received are a different color than the last batch I received. Is something wrong with them?Natural herbal supplements like Blue Poppy herbal products have more in common with a bottle of Napa Valley Cabernet than with a bottle of Aspirin. Because our products are natural (and not a chemical product made in a lab) natural color variations are not only common, they are actually a good sign. For more information about this, click here. One or more of the capsules in my bottle of herbs looks shriveled or compressed. What happened?! Are they still safe to prescribe or take?The short answer is: your herbs are perfectly fine, and its safe to continue taking them! The granular powder in our encapsulated herbal formulas is free of fillers like cornstarch and maltodextrin for your health and safety. Unfortunately, sometimes being all-natural has its downside. The potency and quality of the herbs are not sacrificed. I had an adverse reaction to one of the Blue Poppy products. What should I do?In the event of an adverse reaction, please consult your primary medical provider who purchased the product from us directly or from one of our authorized distributors. Please urge them to contact us at info@bluepoppy.com or (800) 487-9296 to report the issue. What is this 'Prop65' sticker and why is it on my herbs?Here is a link to Prop 65 in Plain Language straight from OEHHA in California: http://oehha.ca.gov/proposition-65/general-info/proposition-65-plain-language Here is a link to "The List": https://oehha.ca.gov/proposition-65/proposition-65-list Does Blue Poppy offer professional continuing education?Yes! There's a reason why we are NCCAOM Provider Number #001. We have been offering continuing education for Chinese medicine and East Asian medicine practitioners since day 1. We recently migrated our CE program to a new, robust online learning platform, featuring over 130 courses that range from 1 to 30 credits each, comprised of recently added video demostrations and lecture courses, as well as many of the legacy podcast audio courses dating back to the company founders and the beginning of the company over 35 years ago. Most of our courses confer certification by NCCAOM, California, Texas, Florida and other governing bodies, and cover all the certification categories. In a nutshell, we offer full spectrum, quality Chinese and East Asian medicine continuing education. To learn more or take a course, please visit bluepoppyceu.com. |
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CONTACTLESS, WILL CALL PICKUP
4824 SE 69th Avenue
Portland, Oregon 97206
(SHIPPING)
4804 SE 69th Avenue
Portland, Oregon 97206
Toll Free: (800) 487-9296
Phone: (503) 650-6077
Fax: (503) 650-6076
info@bluepoppy.com
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Please call Oregon branch at
(800) 487-9296
@ Since 1982. Blue Poppy Enterprises, Inc. All rights reserved.